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Review translated from Spanish
Incredible experience! The monitor is very aware and attentive of what happens at all times. The views are spectacular too. We would repeat without a doubt!
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Review translated from Spanish
All great! We took a very quiet horse ride and everything went perfect. We want more. The girls very well. We recommend it.
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Review translated from Spanish
A very special Valentine's gift and with a walk through the mountain in the sunset. With two guides one in front and one behind, very professional and very trained horses. An experience that I recommend 100%.
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Review translated from Spanish
It was fantastic. Lovely Well Care for Horses, A seey attentive guide and a Beautiful Ride. Definitely recommended if you want to do submisthing different.
Company's response: Thanks to Lot! You are welcy
Review useful for 1 people Did you find this helpful? Yes
Review translated from Spanish
Everything went perfect, the horses were very calm and the instructor was very kind and patient. I recommend it. Quiet route and ideal for beginners.
Review useful for 1 people Did you find this helpful? Yes
Amazing experience. Really recommend it. The staff is very professional and polite. Can't wait to do it again. Thanks a lot.
Company's response:
Thank you so much! We will be happy to
receive you again.
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Review translated from Spanish
The two instructors have no sense of touch, and we received no explanations during the ride.
One person in our group who was a beginner had the most nervous horse and as expected he fell during the ride, they were upset but had no idea how to react and in the end they didn't even come to see if everything was okay.
Company's response: Good morning, we are sorry to read this since it does not correspond to what really happened. We always ask the level of the participants to give them the most appropriate horse, so your horse was not at all nervous, in fact none of our horses are, because they are used to being ridden by beginners, but they are still animals. On an uphill climb, the second in the group wanted to jog and the others followed him and that's when the fall happened... The instructor who was guiding got off her horse and went to see that everything was okay, in fact the girl who fell, got on another horse (if no one is going to see if everything is okay, this would be unthinkable... Otherwise, how was she going to get on another horse alone? In addition, he was asked 3 or 4 times if everything was okay when the fall happened and also when they returned to the farm. We always explain 3 or 4 times how to control the horse, but it is normal that at a moment like this, the girl would lose control. As I say, they are animals. What we don't understand is why you told us that everything was fine and then wrote this. Anyway, thank you very much for your opinion, we will continue working to improve.
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Amazing experience, great instructor and will definately come back! The scenery was incredible, great experience for all people from no experience to experienced.
Company's response:
Thank you very, very much.
Review useful for 1 people Did you find this helpful? Yes
Review translated from Spanish
Very pleasant ride with calm horses. The workers are attentive and solving any situation that may arise.
I only wish it had been more time seeing the coast.
Company's response: Thank you very much for your opinion, it is always a pleasure to have clients like you.
Review useful for 1 people Did you find this helpful? Yes
Review translated from Spanish
The horses are cared for but from my point of view they are not horses for people who are afraid to ride.
Area for improvement: make the groups smaller so that the instructors can keep an eye on you. One of the instructors gives you zero confidence when she says "be careful, they bite", "don't come close, he's not castrated", "let's see how he behaves because he's only been out twice", "this horse is the star of the show Máximus and he is used to running and jumping over the fire"...
A lot of disorganization, the horses did what they wanted. On the route one of them stood still and neither of the 2 instructors managed to get him to walk. Imagine a person who is riding in fear and doesn't know what to do.
I have done routes in other places, routes for beginners and cheaper and much better than this one since the route also leaves something to be desired.
Company's response: Hello Rosana, We are sorry for your discomfort, especially for the fact that you got off your horse out of fear and wanted a refund. We do not do this since the horse has been reserved for you and as I explained to you, in August we have reservation waiting lists, and if everyone dropped out in the end we would lose money or we would not be able to pay the workers. Still, we gave you the option to come with fewer people another day so you could try another horse. The instructors do not give you guidelines to make you afraid, but rather to make you alert and safe. They are animals, not robots, they can stop, bite or even fight, all of which must be warned before riding a horse. In any case, thanks for your suggestions.
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